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Email us

Our friendly team is here to help.

sales@bank-up.com

Call us

Mon-Fri from 9am to 5pm.

+1 (800) 980-8038

Office

Headquarters.

Alameda, CA

Client Support

Submit a support request

Need technical help, portal access, or transaction assistance? Fill out the details below and a dedicated support engineer will assist you.

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Dedicated Assistance

Priority Client Desk

Direct email for active account holders and operations managers.

support@bank-up.com

Direct Phone Hotline

Speak directly with a support technician during operating hours.

+1 (510) 522-9700 (Option 2)

Your questions, clarified

Essential answers for decision-makers

What is a Lockbox service?

A Lockbox service automates the receipt, opening, scanning and processing of incoming checks and remittance documents, helping organizations accelerate cash flow and reduce manual administration.

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Who can benefit from Lockbox processing?

Our solutions support banks, financial institutions, government agencies, charities and businesses that handle high volumes of incoming checks and payments.

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How secure is your lockbox processing?

Security is central to our services. We help organizations reduce manual handling, protect sensitive payment information and streamline the processing of incoming payments.

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Can Bank Up automate our purchasing and AP?

Yes. Through our partnership with Compleat, we offer purchasing and AP automation solutions that streamline approvals, invoice processing and supplier management.

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Do you offer digital B2B payment solutions?

Yes. Through our partnership with Fintainium, we help organizations modernize supplier payments, reduce reliance on paper checks and improve payment efficiency.

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How do we get started with Bank Up?

Our team will assess your current payment and processing requirements, identify opportunities for automation and recommend a solution tailored to your organization.

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Looking for more details?